v1.0.0 March 2026
Initial Release
Ticket Management
- View, reply, and manage support tickets from the browser sidebar
- Ticket inspector with full conversation thread, markdown formatting, and canned responses
- Popout inspector window (950x700) with resizable panels
- Bulk actions: close, assign, change status/priority/department for multiple tickets
- Keyboard navigation: J/K to browse, R to reply, N for notes, C to close
- Draft auto-save so you never lose a reply in progress
Multi-Instance Support
- Connect unlimited WHMCS installations
- Colour-coded instances for quick identification
- Grouped or unified ticket views
- Per-instance API permission detection
Panels
- Tickets, Invoices, Orders, Clients, Quotes, Cancellations, and Home dashboard
- Configurable panel visibility and tab ordering
- Home panel with income stats, quick metrics, progress rings, charts, to-do items, and staff online
Notifications
- Desktop notifications for new tickets and customer replies
- Per-department notification filtering
- Configurable polling interval (15s to 5min)
- Notification sound with volume control
Settings & Configuration
- Sidebar navigation with 8 settings categories
- Setup progress checklist for new users
- Keyboard shortcuts reference
- Light, dark, and system theme support
- Custom ticket statuses with WHMCS import
- Settings export/import (credentials excluded for security)
- Three credential storage modes: Local Only, Hybrid, Full Sync
Security & Privacy
- Zero analytics, zero tracking, zero third-party code
- Credentials stored locally by default
- Per-instance host permissions (requested only when needed)
- HTTPS enforced for all WHMCS connections
Licensing
- Free tier: read-only access to all panels
- Pro tier: replies, bulk actions, popout window, create actions, and more